What if I find damage?
If an order is received and the recipient finds damaged Product, the recipient should contact its Customer Care Representative immediately. This individual will work with the recipient to get the information necessary to replace the damaged Product. They will also work with the recipient to determine if the damaged Product needs to be shipped back to Seller. If the Product does need to be returned, the Customer Care Representative will handle the details necessary to make that happen. Seller may elect to file a claim with UPS for any damaged product and will require the recipient to provide photographs of the damaged Products and packaging for that claim to be successful. If a Product is damaged or mistreated after it has been received, Seller will not be held responsible for the replacement of that piece. Damages Policy will be included with each order shipped out.
What if the text or artwork isn't accurate?
Client agrees to immediately notify Seller if it becomes aware that a Product text or artwork is not accurate. Any product(s) created in error due to a Seller mistake will be replaced at no cost. Any product(s) created in error due to a Client mistake can, or will, be replaced at the same cost of the original order to the Client.
Can I return it and/or get a refund?
For non-personalized Products purchased through the Webstore, customers may return such Products at their own expense if they purchased the incorrect item, or simply are not satisfied with their purchase. These orders will be refunded. For non-personalized Products sent to customers incorrectly, or in error by Seller, Seller will be responsible for the costs of return of the Product in error. For personalized Products such as plaques and nametags, these products are non-refundable, and non-returnable.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.